1. Introduction
This Privacy Policy explains how SabaqSquad ("we," "us," or "our") handles information when you visit our website, create an account, enroll in classes, or contact support. By using our services, you agree to the practices described here.
2. Information We Collect
- Account details: name, email, phone number, gender, education board, grade, and subjects provided during signup.
- Payment references: EasyPaisa, Raast ID, or bank transfer receipt uploads and transaction IDs for manual verification.
- Learning activity: attendance records, quiz responses, streak points, assignment submissions, and class participation.
- Communications: messages sent through support channels, complaints, and testimonials.
- Technical data: device type, browser, approximate usage patterns, and cookies needed for login sessions and theme preferences.
3. How We Use Your Information
- Deliver live Google Meet classes, schedules, study materials, and student/teacher dashboards.
- Verify tuition payments and activate or pause portal access according to your subscription status.
- Match students with tutors, track academic progress, and send service-related notifications.
- Improve platform security, including protected view-only notes and watermarking on premium materials.
- Respond to support requests at hello@sabaqsquad.com and resolve billing or technical issues.
4. Sharing of Information
We do not sell your personal data. We may share limited information with assigned tutors (e.g., name, grade, subjects, and progress summaries), payment verification partners you choose (EasyPaisa, Raast, banks), and service providers that help us host the platform—only as needed to operate SabaqSquad.
5. Data Security
We use reasonable administrative and technical safeguards to protect accounts and study materials. Secure notes may be displayed in a view-only viewer that restricts downloads and copying. No online system is completely risk-free; please use a strong password and notify us immediately of unauthorized access.
6. Students & Account Use
Many users are school-age students. Each student manages their own dashboard to review attendance, remarks, quiz results, and complaints. We encourage students to use a strong password and keep their account and payment activity secure.
7. Data Retention
We retain account and academic records while your enrollment is active and for a reasonable period afterward for support, disputes, and legal compliance. You may request deletion of non-essential data by emailing hello@sabaqsquad.com.
8. Your Rights
- Request access to or correction of your profile information.
- Ask questions about how your payment proofs are stored and reviewed.
- Withdraw consent for optional marketing messages (service emails may still be sent for active accounts).
- Close your account subject to outstanding fees or active class commitments.
9. Cookies & Local Storage
We use browser local storage for theme preferences (light/dark mode) and session-related settings. Essential cookies or similar technologies may be used to keep you signed in. You can clear site data through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of SabaqSquad after updates means you accept the revised policy.
11. Contact Us
For privacy questions or requests, email hello@sabaqsquad.com or use the WhatsApp support line listed on our website.